A fundamental understanding of Servicenow modules, integration hub and hands on experiences with Servicenow integrations (OOTB, Custom) with third party applications
Represent Infosys in customer RFPs, build Servicenow Solutions that are adhering to the best practices
Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment) in global telecom operators
Exposure to Telecom domain is desirable.
Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
Business, IT Stakeholders & Vendor Management Skill
Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently
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