Web Developers IT - Technology Lead | Big Data - NoSQL | MARKLOGIC
Monitor and support systems through the use of real time monitoring tools and ticketing systems.
Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity.
Ability to take ownership of an issue or a project and the dedication to see it through to completion.
Strong passion and desire for application support as well as process improvement.
Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA.
Ability to research, analyze and recommend improvements to the organization’s use of the software applications
Process Knowledge required:
Should be comfortable with different ITIL processes of Incident, Change and Problem Management.
Good knowledge on Incident, Problem and Change management process
Knowledge on Ticketing tool
Manning P1/P2 Bridge Calls
ITIL V3 certified (preferred)
Technical Expertise required:
3 to 5 Years of experience in Mark logic, SQL, PL SQL, Unix.
Basic Data warehouse knowledge.
Should have application support experience (in production issue analysis and fix, troubleshooting the data related issues).
Should have experience in monitoring the Control - M schedules/Jobs for daily and crucial monthly/yearly batches.
Good to have BI development knowledge.
Financial Services experience a plus.
Nice to Have:
Good understanding of Financial/Banking Domain.
Capital Markets Industry understanding in aspects of Wealth management, Asset Management.
Strong software development and debug/troubleshooting skills
Experience in creating and maintaining technical documentation.
Interview Process (Is face to face required?) No
Minimum years of experience*: 7
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