Web Developers

IT - Technology Lead | Big Data - NoSQL | MARKLOGIC Full Time

Responsibilities:

  • Monitor and support systems through the use of real time monitoring tools and ticketing systems.
  • Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity.
  • Ability to take ownership of an issue or a project and the dedication to see it through to completion.
  • Strong passion and desire for application support as well as process improvement.
  • Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA.
  • Ability to research, analyze and recommend improvements to the organization’s use of the software applications

Process Knowledge required:

  • Should be comfortable with different ITIL processes of Incident, Change and Problem Management.
  • Good knowledge on Incident, Problem and Change management process
  • Knowledge on Ticketing tool
  • Manning P1/P2 Bridge Calls
  • ITIL V3 certified (preferred)

Technical Expertise required:

  • 3 to 5 Years of experience in Mark logic, SQL, PL SQL, Unix.
  • Basic Data warehouse knowledge.
  • Should have application support experience (in production issue analysis and fix, troubleshooting the data related issues).
  • Should have experience in monitoring the Control - M schedules/Jobs for daily and crucial monthly/yearly batches.
  • Good to have BI development knowledge.
  • Financial Services experience a plus.

Nice to Have:

  • Good understanding of Financial/Banking Domain.
  • Capital Markets Industry understanding in aspects of Wealth management, Asset Management.
  • Strong software development and debug/troubleshooting skills
  • Experience in creating and maintaining technical documentation.

Interview Process (Is face to face required?) No

Minimum years of experience*: 7

Overview

  • Job ID: 218909763
  • Location: Chicago, IL, USA
  • Hours: 40h / week
  • Pay / Salary Range: Negotiable
  • Work Authorization Any
  • Close Date: 30, November 2019
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